Privacy Policy

Your privacy is important to us. Please take the time to read our Privacy Policy and contact us if you have questions or concerns. Just as the Internet changes, our Privacy Statement may change from time to time. Changes will be posted here.

Sources of information


Cookies are a standard browser feature that allows us to assign each visitor a unique, random number, like a user ID, which resides on your computer. This does not give us access to your computer or any personal information about you. Once you close your browser, the cookie simply terminates.

It is possible to set your browser to inform you when a cookie is being placed. This way you have the opportunity to decide whether or not to accept the cookie. By accepting a cookie, keep in mind that your choice to decline e-mail offers remains unaffected. Here is how to set your cookie preferences:

  • Netscape Navigator 4 or above: Select Preferences from the Edit menu. From the Preferences menu, select Advanced and several options for cookies will be listed in the lower right of the menu. Additionally, you may select Help for more details. For further information about the Netscape browser and use of cookies, visit Netscape’s website.
  • Microsoft Internet Explorer 4 or above: Select Options from the View menu. Choose the Advanced menu and scroll to the section labeled cookies, where several options are listed. For further information about the Microsoft Internet Explorer browser and use of cookies, visit Microsoft’s website.

IP Address

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. Your IP address is a number that lets computers attached to the Internet know where to send you data – such as web pages you view. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users and to measure traffic within our sites. IP addresses gather broad demographic information for aggregate use.

Use of information

Sharing with business partners

We share only relevant information with our partners to enhance and improve our services we offer. We will never share your details with 3rd party advertisers. This is not linked to any personal information that can identify any person or individual computer.

What personal information do we collect?

Generally the type of information we collect about you is the information that is needed to facilitate email & newsletter subscriptions, arrangements and bookings and to provide travel services and products to you. For example, we may collect your name, mailing address, telephone number, email address, credit card number and expiry date, passport number and dietary requirements (if any) and health issues that are relevant to your travel arrangements.

Newsletter subscribers

Belle Maison Realty will send an email to people who subscribe, by entering your email address. The emails are sent out at maximum weekly and contain the latest river and cruise news. Occasionally a limited duration special deal is released and we may send a Hot Deal email to alert subscribers of this offer. Your individual email address is not used for any other purpose and will not be supplied to a third party.


Should any recipient of our newsletter wish to unsubscribe they can do so by clicking unsubscribe at the bottom of the monthly email.

How do we use personal information?

We will use your personal information to provide you with cruise deals. We may use and disclose your personal information for the purpose for which it was collated, or for a related or ancillary purpose such as any one or more of the following purposes:

  • Identification of fraud or error.
  • Regulatory reporting and compliance.
  • Developing, improving and marketing our products and services.
  • Servicing our relationship with you by, among other things, providing updates on promotions and services we think that may interest you.
  • Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you.
  • To facilitate your participation in loyalty program.
  • To analyse trends in sales and travel destinations.
  • For marketing activities and Internal accounting and administration.
  • Is the information we collect disclosed to third parties?
  • We may disclose your personal information:
    • As permitted or required by law;
    • To various regulatory bodies and law enforcement officials and agencies to protect against fraud and security purposes;
    • To third parties such as airlines, hotels, car rental companies and other service providers for the purpose for which information was collected or for related purpose, for example to facilitate and process your travel arrangements.
    • Analytics Tools & Third Party Advertising

We use analytics tools and other third party technologies, such as Google Analytics and DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use the Belle Maison Realty website and/or Services. These tools and technologies collect and analyse certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behaviour and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.

The third party analytics companies who collect information on Belle Maison Realty website and/or Services and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.

In addition to our use of technologies as described in this document, we may permit certain third party companies to help us tailor advertising that we think may be of interest to you based on your use of the Belle Maison Realty website and/or Services and to otherwise collect and use data about your use of Belle Maison Realty website and/or Services. In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behaviour. These companies may use information about user behaviour in order to provide customised advertisements across various services and products. In the course of providing these services, products or placing advertisements, these third party companies may place or recognise a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our Sites and/or Services and on third party websites. Each of these companies uses this cookie information according to their own privacy and security policies. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out as indicated in this Policy. Please note this does not opt you out of being delivered advertising. You will continue to receive generic ads.

You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page .

Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.


We use SSL encryption – the industry standard – to protect sensitive information such as credit card numbers. All of your credit card information is kept on a secured server for maximum security. Your credit card and billing information is sent in an encrypted form and cannot be read over the Internet. Once we receive your credit card information, we store it on a server that is inaccessible from the Internet.

All credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. You are welcome to call in your credit card information and complete your purchase by phone if you feel more comfortable doing so.

Limitations of liability

Use of content is at users own risk.

Each visitor to Belle Maison Realty, expressly agrees that using the website is at their own risk. Neither Belle Maison Realty or its affiliates or either of their respective employees, agents or third party content providers or licensors, if any, warrant that the service will be uninterrupted or error-free. Neither do they make any warranty about the results that may be obtained from using Belle Maison Realty, or the content on the website. In addition, they do not warrant the accuracy, reliability or content of any information, service, merchandise provided on or through Belle Maison Realty.

Content is provided “as is”

All content and information is provided “as is”, without any kind of warranties, either express or implied. This includes, but isn’t limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. This does not exclude warranties that are implied by and incapable of exclusion, restriction or modification under applicable state or federal laws.

Types of liability covered

The disclaimers of liability apply to damages or injury caused by any performance failure, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access or alteration, whether the damage relates to breach of contract, tortuous acts, negligence or any other cause of action. Each visitor Belle Maison Realty acknowledges that Belle Maison Realty is not liable for defamatory, offensive or illegal conduct of third parties, including visitors to the web site. The risk of any of the above rests entirely with each user of the website.

Belle Maison Realty and any individual or entity involved in creating, producing, or distributing any content or information on Belle Maison Realty, are not liable for any direct, indirect, incidental, special or consequential damages that result from the use or the inability to use Belle Maison Realty or from the breach of any warranty.

No Liability Relating to Using a Browser or Downloading Software

Each visitor to Belle Maison Realty acknowledges that Belle Maison Realty, its affiliates and their respective employees or agents, will not be liable for any direct, indirect, incidental, special or consequential damages resulting from either use of any browser or downloading any software provided by a third party in connection to accessing Belle Maison Realty.


Each user agrees to defend, indemnify and hold harmless Belle Maison Realty its affiliates and their respective employees, directors, officers, employees and agents from and against all claims and expenses. This includes attorneys’ fees incurred because the visitor has been on the website.



Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit any of the content provided on Except as otherwise permitted by copyright laws, users may copy, redistribute, publish or use downloaded material, without the express written permission of Belle Maison Realty. If permission is granted, the proper copyright notice must be attached. Users acknowledge that they do not acquire any ownership rights by downloading any content from the site.

Photography, artwork and related works

Belle Maison Realty works with a variety of authors and artists and photographers to develop the information you see and read. All of these materials are the property of Belle Maison Realty and the individual contributors. To reproduce any of this material, you must have the written permission of Belle Maison Realty. Belle Maison Realty owns a copyright of the selection, coordination, arrangement and enhancement of such content, including original content.

Reprinted information

Belle Maison Realty occasionally uses material previously published other places. We do our best to secure proper reproduction rights. If, in any case, we have not named a source accurately, please contact us so we can set the record straight.

Other material

All other material is the property of Belle Maison Realty and may not be reproduced, copied, distributed or displayed without written permission of Belle Maison Realty.


Trademarks are trademarks of Belle Maison Realty. All rights reserved. All other trademarks appearing on are the property of their respective owners.

With the growing concerns of the spread of COVID-19 (Coronavirus), we wanted to let you know we are taking all necessary precautions in line with the Australian Government's COVID-19 Guidelines  to ensure the safety of everyone involved to keep our business open and customers safe & healthy.


If you have any concerns, questions or would like to speak to one of our team please call on 5572 2800. 

Please take care of yourselves and your families throughout this difficult time.

Important Customer Notice

Regarding COVID-19